Service Design is the craft of weaving together human, digital, and physical touchpoint interactions over time. By using systems thinking and human-centered principles, you can better understand people’s needs, look holistically at a user’s interactions, and constantly iterate your way to a great solution.
In this 8-week course, you will learn how to solve real problems using research, universal design principles, and experiential design. By using the methods of Service Design, you will be able to better implement designs in the real world and to recognize their potential for solving even the most complex problems.
What you’ll walk away with:
- Ability to analyze customer interactions to identify problem areas and opportunities in your customer journey
- A fully-developed “service blueprint” that diagrams both internal and external elements of your service which can be used to deliver and maintain excellent service
- Ability to leverage service-dominant logic to effectively meet customer needs while adding value to your business