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Service Design is the craft of weaving together human, digital, and physical touchpoint interactions over time. By using systems thinking and human-centered principles, you can better understand people’s needs, look holistically at a user’s interactions, and constantly iterate your way to a great solution.

In this 8-week course, you will learn how to solve real problems using research, universal design principles, and experiential design. By using the methods of Service Design, you will be able to better implement designs in the real world and to recognize their potential for solving even the most complex problems.

who should take this course?

This course is ideal for designers, engineers, product analysts, customer service representatives, and customer experience managers. The user-centered design principles taught in this course can be applicable to anyone interested in the future of customer service, regardless of experience level.

Course pricing and details:

  • 3-Credit Tuition: $897
  • Non-Credit Tuition: $705
  • Fees: $40 Registration Fee (required for both credit and noncredit options)
  • Duration: 8 Weeks

Course Author

Course Author

Justin Peddycoart Photo

Justin Peddycoart

Justin Peddycoart is an Experience and Service Designer at Kin + Carta based in Chicago, Illinois. He has been working in the design field since 2005 with a focus in UX since 2009. Justin received his undergraduate degree from the University of Wisconsin-Stout where he studied Graphic Design. He has worked with cutting edge startups and Fortune 500 companies creating beloved products and services for the healthcare, financial, agriculture, and retail sectors. He has certifications from Harvard Business School, Cornell, IDEO, LEGO Serious Play™, and the Federal Aviation Administration.

Course: Service Design and Systems Thinking